Nobody is at the desk at 6pm.
Your desk is on the gym floor. Your phone shouldn't be.
Classes, trials, memberships, freezes, personal training — one AI agent answers every call, DM and web chat, books the slot and opens a ticket. Your team keeps coaching.
The agent books from your real timetable. If a class is full, it offers the waitlist — it never invents a free spot.
The 6pm problem
Peak hour is exactly when nobody can pick up.
The busiest hour on the floor is the busiest hour on the phone. Calls ring out, Instagram DMs sit unread, and the person asking what time the class starts books with the club down the road instead.
3 min
is all it takes for a new prospect to try the next gym on the list
Illustrative — the point is the first answer wins, not the exact number
Waiting for an answer
8 unread
What time is the evening HIIT class?
Do you have a free trial?
Can I freeze my membership for a month?
Is there a spot with Davit on Saturday?
How much is a yearly membership?
My card was charged twice this month.
Do you have a sauna and a pool?
Can I bring a friend tomorrow?
Your timetable, live
It books from the real timetable.
The agent sees what you see: which classes run, who teaches them and how many spots are left. It fills the last places, opens the waitlist when a class is full, and every booking lands on the board.
07:00
Morning Strength
Davit
3 left
5 left
2 left
4 left
6 left
12:15
Lunch Express
Marta
2 left
1 left
4 left
3 left
1 left
18:30
HIIT
Anahit
1 left
2 left
1 left
1 left
3 left
20:00
Yoga & Stretch
Sofia
6 left
4 left
5 left
2 left
4 left
Illustrative timetable — the agent reads yours.
Four calls a club gets every day
Every one of them ends in a ticket.
A prospect, at 21:40
Hi — do you do a free trial? I'd want to come after work.
We do. I can put you in tomorrow at 19:00 with a tour first, or Saturday morning if that's easier. Which suits you?
- Name
- Phone
- Slot held
- Tour requested
- How they found you
A member, on Instagram
Is there still space in Thursday's HIIT?
One spot left at 18:30 — I've put your name on it. If you can't make it, tell me here and I'll free it up for the waitlist.
- Member
- Class
- Time
- Spot confirmed
- Waitlist released on cancel
A freeze, not a cancellation
I'm travelling for six weeks — I want to cancel.
You can put the membership on hold instead and keep your price. I'm logging a freeze request with your dates and the team will confirm today.
- Member
- Dates
- Reason
- Retention offer logged
A payment that failed
My card was declined but I'm standing at the turnstile.
I can see the failed payment and I've opened a ticket so reception lets you in and sorts the card. You won't lose your session.
- Member
- Amount
- Failed attempt
- Reception notified
One board for the whole club
Calls and DMs in. Sorted work out.
Every conversation becomes a card with the member, what they asked for and what was promised. Front desk, coaches and managers work the same board — and each coach sees only their own.
New2
Trial & Tour
Anna Karapetyan
Class Booking
Michael Brown
Following up2
Freeze & Hold
Sofia Rossi
Membership
Tigran Hakobyan
Booked2
Personal Training
Lukas Weber
Class Booking
Lusine Alaverdyan
Done2
Payment
Emma Clarke
Trial & Tour
Nina Petrova
What your coaches see
Each coach opens their phone and their day is already there.
Sessions, who's coming, what they're training for and what they told the agent. No group chat, no screenshots of the timetable, no asking reception who the 08:00 is.
Today
Davit · 5 sessions
Michael Brown
08:00
Goal
Back to running after an injury
Told the agent
Right knee still sore on stairs — asked to keep it low impact.
Booked by the agent
Every member, in their own language
One agent. Every language your members speak.
Walk-ins, tourists and long-standing members all get an answer in the language they asked in — on the phone and in chat.
One spot left at 18:30 with Anahit — I’ve booked it in your name. Bring trainers for outdoors.
Switch between them to hear the same booking in each language.
Getting started
Live in your club this week
- 1
Connect your number and channels
Your club's phone line, Instagram, WhatsApp, Telegram and the chat on your website — all into one agent, in an afternoon.
- 2
Give it your timetable and prices
Classes, coaches, membership tiers, freeze rules, opening hours. It answers from your own information, not a generic script.
- 3
Watch the board fill
Trials, bookings, freezes and payments arrive as tickets. Your team works the queue; the agent keeps answering.
Ready to Stop Missing Customers?
Just connect your channels.
From your first phone call to your last DM — one AI agent, live across every channel in minutes.