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IntellAgents for Telecom

A hundred calls at once.

Every one answered. Every issue ticketed.

When your network has a bad hour, your phone lines have a worse one. IntellAgents answers every call, tells customers what you already know, and opens a ticket for everything you don't — straight to the right team.

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24/7

Always on — nights, weekends, outages

0

Callers left on hold

Up to 5

Languages from one agent

8

Telecom ticket types, ready to use

The problem

An outage doesn't cause one problem. It causes a thousand identical phone calls.

Your engineers are fixing the network. Your support team is answering “is it down for everyone?” for the hundredth time — and nobody has a spare minute to write any of it down. Customers queue, patterns hide, and the people who could fix it hear about it last.

How it works

From first ring to resolved ticket.

Follow one outage call, start to finish.

What it handles

The same questions, a hundred times a day.

Each one is answered from your knowledge base — or filed as the right kind of ticket.

  • “Why is my internet down?”

    Files asOutage report

  • “Why is my bill higher this month?”

    Files asBilling

  • “Can I switch to a faster plan?”

    Files asPlan change

  • “My router keeps restarting.”

    Files asDevice issue

  • “I'm moving — can I keep my number?”

    Files asNumber porting

  • “I'd like to cancel my service.”

    Files asService cancellation

  • “How do I activate my new SIM?”

    Files asNew activation

  • “Can someone call me back?”

    Files asCallback

What you get

Everything a support line does. Minus the queue.

  • Instant, consistent answers

    Plans, coverage, router fixes, outage status — one knowledge base your team controls, and the same correct answer on every single call.

  • A ticket for every issue

    Eight telecom ticket types out of the box, each with contact details, priority and notes already filled in.

  • Routed to the right person

    Set a rule once: outages to engineering, billing to finance. New tickets land with their owner, who's alerted straight away.

  • No peak-hour panic

    A hundred callers at the same moment are a hundred separate conversations. Nobody waits for a free line, and your team isn't pulled off the real fix to answer phones.

  • Hands off with context

    When a customer needs a person, the agent flags the conversation for your team — so nobody has to ask “can you repeat that?”

  • Their language, their channel

    Phone, WhatsApp, Instagram, Facebook, Telegram and web chat, in up to five languages — one agent behind all of them.

Why it matters

Your next outage, two ways.

Without IntellAgents

  • Lines jam within minutes of the first incident.
  • Agents repeat the same answer all day.
  • Details end up on sticky notes and in people's heads.
  • Engineering finds out how big it is from social media.

With IntellAgents

  • Every caller is answered at once.
  • Customers hear the real status instantly.
  • Every issue is a ticket with contact details and priority.
  • Your team sees the pattern as it forms.

Getting started

Live in three steps.

  1. 1

    Connect your number

    Point your support line at an IntellAgents agent. Or start with web chat and WhatsApp today.

  2. 2

    Teach it your network

    Add plans, FAQs and outage notices to the knowledge base. Update it the moment something changes.

  3. 3

    Switch on the Telecom board

    Pick the Telecom template and tickets start landing — typed, routed and ready for your team.

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Ready to Stop Missing Customers?

Just connect your channels.

From your first phone call to your last DM — one AI agent, live across every channel in minutes.

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