Account Manager — IntellAgents

Key responsibilities • Own a dedicated portfolio of client accounts as their single, consistent point of contact • Help clients set up and reconfigure their account — channels, knowledge base, agent settings, escalation rules — as their needs change • Respond to and resolve client issues quickly, escalating to product or engineering when needed and seeing it through to a fix • Proactively check in on accounts to catch problems before the client has to report them • Walk clients through new features and help them get real use out of the platform • Track account health and flag churn risk or growth opportunities • Keep clear, up-to-date records of each account's setup, history, and open issues Requirements • Experience in account management, customer success, or technical support for a SaaS or AI product • Understands how AI agents / voice AI work well enough to configure and troubleshoot the product directly — channels, knowledge base, escalation rules • Excellent, patient communicator who can explain technical things simply • Excellent spoken and written English — you'll be on calls with international clients — plus fluent Armenian • Organized and reliable — clients can count on a fast, consistent response Nice to have • Experience with a customer-support, contact-center, or voice-AI product specifically • Russian language skills • CRM or helpdesk tooling experience What we offer • Full ownership of a dedicated client portfolio and a direct hand in how those relationships are run • Direct work with the founder and product team — issues you flag get fixed, not filed • Compensation and start date to be discussed with candidates How to apply Send your CV and a short note on relevant account management or customer success experience to hello@intellagents.io.