One number. Two hundred tenants.
Every visitor question, answered on the spot.
Hours, which floor a store is on, where to park, what's on this weekend — answered the moment they ask, on the phone or in your DMs. Anything that needs a person becomes a ticket for the right desk.
Where's the clothing store?
Level 2 · by the east escalators
Answered in 9s
The agent answers from your own tenant list and opening hours, so a shop that closed early today is a shop it says closed early today.
A shopping centre's information desk closes. The questions don't.
However they reach you
The call, the DM, the chat. One agent behind all of them.
Most of what a centre is asked never comes by phone any more — it arrives as an Instagram DM at eleven at night. Same agent, same answers, same board.
When everyone calls at once
Three people on the phones. A Saturday that doesn’t care.
A sale weekend, a holiday, an event — the calls arrive faster than a desk can clear them. Everyone is already on a line, and the ones still waiting give up one by one.
What time do you close today?0:11
Which floor is the pharmacy on?0:18- Is parking free on Sundays?0:25
I left my bag at the cinema0:32
Information desk
On a call
On a call
On a call
4
Waiting right now
9
Gave up waiting
Three questions every centre gets
Each one becomes the right request.
What the visitor asked, what the agent answered, and where it landed — three real conversations, start to finish.
Open on the holiday?
We are — ten to eight on the holiday. The supermarket runs till ten, and the cinema to the last screening.
Assigned to Information Desk
Open on the holiday?
We are — ten to eight on the holiday. The supermarket runs till ten, and the cinema to the last screening.
Which floor, and is it still open?
Second floor, by the east escalators — open until nine, so you've an hour and a half.
Assigned to Information Desk
Which floor, and is it still open?
Second floor, by the east escalators — open until nine, so you've an hour and a half.
A phone, left at the food court
I've logged it with a description and your number — Lost & Found will call you the moment it's handed in.
Assigned to Lost & Found
A phone, left at the food court
I've logged it with a description and your number — Lost & Found will call you the moment it's handed in.
Plays well with what you run
The request doesn't stop at our board. It can land in yours too.
Put events in Google Calendar and the agent answers from them. Run leasing through Salesforce, HubSpot or Bitrix24 — an enquiry from a prospective tenant can land there as a lead.
Part of a longer list — Zendesk, Jira, ServiceNow and more connect the same way, from your dashboard.
Every visitor, in their own language
One agent. Every language your visitors ask in.
A centre's visitors don't all share one language, and the information desk can't staff for all of them.
Requests
Information desk · today
What time do you close today?
Is there accessible parking?
Jacket left at the cinema
Every one answered in the language it arrived in — no queue, no transfer, no waiting for the desk to open.
Getting started
Live at your centre this week
- 1
Connect your number and channels
The information line, Instagram, Facebook, WhatsApp and your site's chat — into one agent, in an afternoon.
- 2
Give it your own centre
Tenant list, floors, opening hours, parking rates, what’s on this month. It answers from your own information, not a generic script.
- 3
Point the desk at the board
Lost property, leasing leads and anything needing a person arrive as tickets, routed to the desk that owns them.
Ready to Stop Missing Customers?
Just connect your channels.
From your first phone call to your last DM — one AI agent, live across every channel in minutes.